In today's competitive business landscape, merely meeting customer expectations is not enough. Businesses must strive to **exceed customer expectations** to stand out and foster lasting relationships. This is where a robust CRM-System comes into play.

In the fast-paced world of sales, few skills are as valuable as the ability to think on your feet and respond effectively to potential customers. This is especially true when it comes to telephone sales, where **getting new customers** often depends on your ability to engage and persuade within a short time frame. This is where the concept of Schlagfertig verkaufen am Telefon comes into play, which translates to quick-witted selling on the phone. Let's explore how this skill set intertwines with the effective use of a **CRM-System**.